Job Description:
Eligibility: Any Graduate.
Industry: Tech-Support.
Position: Client Technical Support Associate.
Experience: Entry Level.
Location: Hyderabad.
Desired Profile:
Responsible for providing telephone support for customers on operation or maintenance of Dell products. Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues. Responsible for customer satisfaction through effective handling of customer problems. Ensure proper escalation procedures are followed. Perform work in accordance to standardized policies and procedures. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
- Thorough knowledge of the following:
- Mainstream DOS and Windows Applications
- Basic PC Hardware for desktop and portable systems
- Microsoft Operating Systems
- Peripheral Subsystems including the following: Multimedia, Scanners, Printers/Laser Printers, TBU, etc.
- Dell product intricacies
- Functional knowledge of the Dellserv tool
- Thorough knowledge of the technical reference tools (e.g. DSN, Training & Development, Customer Support Website, Forums, Approved WWW tools)
- Understanding of support policies and procedural guidelines
- Organizational skills.
- Interpersonal skills.
- Excellent telephone soft skills.
- Thorough telephone functional skills
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers.
- A+, MCP, C.NA, DCSE certification preferred
About the Company:
For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.
Website: http://www.dell.com
How to apply: Click here to apply
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