Job Description:
Eligibility: Bachelor's Degree
Industry: BPO/ITeS
Position: Technical Support Associate
Experience: Freshers
Location: Gurgaon
Requisition ID : 00219060
Desired Profile:
- Able to operate PC based programs in a Windows environment.
- Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
- Takes initiative to lead and supports team members in dealing with change.
- Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
- Maximizes productivity levels while providing world class customer service.
- Displays effective problem solving skills.
- Demonstrates effective use of soft skills – listening, probing and questioning.
- Effective communication skills and appropriate usage of the English language
- Flexibility to work in shifts
Job Description
- Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
- Meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service Level, VoC, AHT, Calls Per Rep, Call quality.
- Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
- Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
- Seek knowledge sharing sessions with HD/SA for self improvement
- Work closely with immediate supervisor for all performance, learning and development aspects
About the Company:
The current "Honeywell International Inc." is the product of a merger in which Honeywell Inc. was acquired by the much larger AlliedSignal in 1999. The company headquarters were consolidated to AlliedSignal's headquarters in Morristown, New Jersey; however the combined company chose the name "Honeywell" because of its superior brand recognition For more details
Website: http://honeywell.com
How to apply:
Click here to apply
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