Job Description:
Eligibility: Graduate/Post Graduate
Industry: BPO/ITes
Position: Customer Support Associate
Experience: 0 - 4 yrs
Location: Hyderabad
Job Description :
- Demonstrates clear and polite written and oral communication.
- Escalates customer issues appropriately and correctly.
- Demonstrates timely accurate and professional customer service.
- Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- Understands and correctly uses Customer Service Tools.
- Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.
- Utilization (defined as number of hours spent in production work divided by total hour paid) should be no less than 70%.
- Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
- Demonstrates appropriate sense of urgency for phone service levels.
- All other duties as assigned.
About the Company:
The company began as an offline bookstore. While the largest brick-and-mortar bookstores and mail-order catalogs might offer 200,000 titles, an online bookstore could sell far more. Bezos wanted a name for his company that began with "A" so that it would appear early in alphabetic order. He began looking through the dictionary and settled on "Amazon" because it was a place that was "exotic and different" and it was the river he considered the biggest in the world, as he hoped his company would be. Since 2000, Amazon's logotype is an arrow leading from A to Z, representing that they carry every product from A to Z. For more details
Website: www.amazon.com
How to apply: Click here to apply
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