HCL Conducting walk - in on 11th July for Freshers

Job Description:

Eligibility: B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)

Industry: BPO, ITeS.


Position: Technical Support Associate.

Experience: Freshers

Job Location : Chennai.

Walk-in Location : Banglore.

Walk-in Dates : 11th July 2013, Thursday.

Walk-in Time : 9 am 12 Noon Registration.

Salary offered : CTC of 1.8 L

Desired Profile:

• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
• Ability to learn new information quickly and the willingness to do so at all times
• Should have understanding of IT Environment and ready to learn new processes and technologies
• Knowledge of basic Networking and other technologies

Job Description

• Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
• Identify, evaluate and prioritize customer problems and escalations
• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Assign work orders / incidents to appropriate support teams and follow up until closure.

Terms & Conditions :

Willing to sign Service agreement (As applicable)

Willing to relocate, if required

Willing to work in 24*7 environment

About the Company:

HCL is a global technology and IT Enterprise that operates in 31 countries. Its headquarters is in Noida, India. The company comprises two publicly listed companies, HCL Technologies and HCL Infosystems. HCL was focused on addressing the IT hardware market in India for the first two decades of its existence with some activity in the global market. On termination of the joint venture with HP in 1996, HCL became an enterprise comprising HCL Technologies and HCL Infosystems. HCL Technologies focuses on the global IT services market, whereas HCL Infosystems focuses on the IT hardware market in India and in APAC countries. HCL has since then operated as a holding company.
For more details

Website: www.hcl.in

How to apply:
Venue :

REVA Institute of Technology and Management.
Kattigenhalli, Yelahanka,
Bangalore 560 064.