Job Description:
Eligibility: Any Graduate
Industry: ITeS/BPO
Position: Customer Service & Support
Experience: 0 - 2yr
Location: Bangalore
Job Code : 831021-118900
Job Description :
Developer Support acts as the primary technical contact, and delivers advanced technical troubleshooting support and problem resolution for Enterprise Customers, including issues escalated to the highest levels of Management. You would be required to deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
A Support Engineer primarily works with external developers (Customers) who use Microsoft Technologies (Team Foundation Server).
Desired Profile :
- Strong troubleshooting and problem solving skills
- Knowledge of Team Foundation Server, Visual Studio and other ALM tools
- Good knowledge in any one of the following technologies - WorkItem Customization, TFS Build, Version Control
- Knowledge on Team Build.
- Knowledge of Unit Testing, Web Testing, Load Testing, Generic and Manual Testing, Ordered Test, Coded UI Test, Code Metrics, Test Manager or Test Viewer and Team Test Load Agent.
- Basic knowledge of Enterprise MS products like SQL Server, SSIS, SQL Analysis Services, SharePoint, IIS, SQL Reporting Services, Active Directory, etc would be an added advantage.
- Good Knowledge on Operating System Fundamentals.
- Experience of atleast 2 years in the technical environment mentioned above is desirable
- Ability to learn from an issue/situation and adapt and carry forward the solution to another seemingly unrelated issue.
- Good English Communication Skills - Spoken and Written (including technical writing)
- Excellent customer Service skills and effective learning skills
About the Company:
Microsoft was established to develop and sell BASIC interpreters for the Altair 8800. It rose to dominate the personal computer operating system market with MS-DOS in the mid-1980s, followed by the Microsoft Windows line of operating systems. The company's 1986 initial public offering, and subsequent rise in its share price, created an estimated three billionaires and 12,000 millionaires from Microsoft employees. Since the 1990s, it has increasingly diversified from the operating system market and has made a number of corporate acquisitions. In May 2011, Microsoft acquired Skype Technologies for $8.5 billion in its largest acquisition to date For more Info..
Website: www.microsoft.com
How to apply:
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