YAHOO Recruiting for the post of Customer Care Specialist for Freshers and Experince - 1348182

Posted on: Location: Bangalore

Job Description:

Eligibility: Any Graduate

Industry: BPO,Customer Support

Position: Customer Care Specialist

Experience: Freshers/Experince

Location: Bangalore

Job Id : 1348182

Job Description:

  • Provide end to end assisted support and resolve complex customer issues internally via Phone, Email, Chat & Content Moderation.
  • Meets set customer satisfaction & productivity metrics to ensure the highest quality & efficiency of customer support.
  • Contribute valuable knowledge to the Customer Care Knowledge Base to ensure both fellow support agents & our customers have access to the most recent and accurate solutions by proposing new content solutions.
  • Report product bugs to Engineering teams; liaise with these teams, and our customers, to develop and implement fast and accurate resolutions.
  • Identify key issues & trends based on information gathered from the cases handled through and provide feedback to Operations Team.

Desired Profile :

  • 1 to 2 years experience in a Customer Support role preferably in a call center or Business Process Outsourcing environment.
  • Strong customer service/support skills including active listening, excellent verbal and written communication; ability to research and resolve problems using a variety of resources and tools; experience in a support environment desirable.
  • Bachelors Degree. In lieu of degree, at least 3 years of relevant experience.
  • Superir interpersonal skills.
  • Strong understanding of internet & online industry – ideally with relative experience supporting a similar industry (e.g. AOL, MSN, etc…)
  • Phone, Chat & email support experience is desirable.

About the Company:

Yahoo! Inc. is an American multinational internet corporation headquartered in Sunnyvale, California. It is widely known for its web portal, search engine Yahoo! Search, and related services, including Yahoo! Directory, Yahoo! Mail, Yahoo! News, Yahoo! Finance, Yahoo! Groups, Yahoo! Answers, advertising, online mapping, video sharing, fantasy sports and its social media website. It is one of the most popular sites in the United States. According to news sources, roughly 700 million people visit Yahoo! websites every month. Yahoo! itself claims it attracts "more than half a billion consumers every month in more than 30 languages.
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