Job Description:
Eligibility: Any degree
Functional Area: IT/Software Industry
Positions : Application Support Analyst
Job Location : Noida
Experience: 0-2 Years
Salary : As per Industry
Desired Skillset :
- Candidate should possess Any degree from a recognised university.
- Candidates should possess 0-2 Years of IT customer support experience.
- Candidates should have 0-2 Years of Service Management Tools/Process Experience
- Candidates Able to work in a fast paced environment
- Very good communication skills
- Good English
- Preferences:Experience with BMC Remedy ITSM tool set
Job Description :
- Manage ticket queues that include Incident, Request, and Work Order ticket types.
- Ensure that all tickets within the queues are resolved within published SLA's
- Work with the internal development teams on issue escalations and defect resolutions.
- Participate in release activities as necessary
- Provide on-call support for High and Critical issues on weekends
About the Company:
For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach. For more details
Website: www.dell.com
How to apply: click here to Apply
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