Recruiting for the post of Technical Support Engineer for Freshers and experinced at INFORMATICA

Job Description:

Eligibility: BS/MS/MCA

Industry: BPO / Call Centre / ITES

Position: Technical Support Engineer

Experience: 0 - 3 Years

Location: Bangalore

Salary: As per Company norms

Job Description :

• BE, BTech, MCA degree or equivalent technical experience.
• Less than 3 years of experience in the software industry.
• Extensive hands-on development or administration experience with Power center or any other Data Integration tools
• Any Relational Database experience like Oracle, MS-SQL, and DB2 with in depth knowledge.
• Strong in fundamentals of UNIX operating system
• UNIX shell Scripting or Windows Batch File Scripting would give you an edge over other candidates.
• Strong in Data Warehousing fundamentals and Knowledge of ETL and data management
• Experience either as a technical support engineer for enterprise application or as an implementation consultant, with experience in front-line contact with customers/Clients via phone and e-mail. Experience in second and/or third line support is an advantage.
• Excellent analysis, debugging, problem solving and troubleshooting skills

Desired Profile:

• Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
• Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles
• Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
• Understands impact of work on the feature/product/team
• Continuously enhancing knowledge through trainings and e-learning courses
• Have good cross department communication and relationships
• Helping customers succeed

About the Company:

Informatica's product is a portfolio focused on Data Integration: ETL, Information Lifecycle Management, B2B Data Exchange, Cloud Data Integration, Complex Event Processing, Data Masking, Data Quality, Data Replication, Data Virtualization, Master Data Management, Ultra Messaging; currently at version 9.5 These components form a toolset for establishing and maintaining enterprise-wide data warehouses, including the key used for ETL processing. It has a customer base of over 5,000 companies.In 2006, Informatica launched its Informatica Cloud business
Continue..


Website: www.informatica.com

How to Apply:
To Apply : Click here