Recruiting at NCR for the post of Field Services Management Agent for Freshers/Experienced - 628092

Job Description:

Eligibility: Any Graduate

Industry: IT/Software.

Position: Field Service Management Agent

Experience: 0 - 1 yrs

Location : Mumbai

Job Id : 628092

Job Description :

• Position requires the application of knowledge of problem routing, tracking and escalation procedures, as well as knowledge of data entry software applications and related desktop tools Gathers problem information and records data in desktop tools
• Work directly with customers in local language, answering calls, determining customer entitlement, and documenting requests for service
• Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to engineers within the territory Receive and document service request and customer information
• Gather problem information and determine criticality Proactive planning, prioritizing, and assigning all outstanding work order tasks, ensuring the prompt delivery of service to meet our contractual terms and conditions; Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts Follow Global Call Taking tools, process and procedures as documented and posted in GP&S Initiate dispatch request capture information and record data in desktop tools
• Document, verify, and make appropriate corrections to the service request and customer profile; Provide parts management/coordination as assigned Providing a central point of communication for engineers, handling any incoming messages that may require to be transmitted to the engineers within the territory

Desired Profile:

• High School Diploma 0-1 years experience PC/Keyboard proficiency
• Understanding of Windows-based applications/tools Excellent language/communication skills, verbal as well as listening skills
• Understanding of basic customer location/geography area knowledge
• Associates Degree preferred Experience in the area of Coordination/ customer Service and Support

About the Company:

The company was founded in 1884 and acquired by AT&T in 1991. A restructuring of AT&T in 1996 led to NCR's re-establishment on 1 January 1997 as a separate company, and involved the spin-off of Lucent Technologies from AT&T. NCR is the only AT&T spin-off company that has retained its original name – all the others have either been purchased or renamed following subsequent mergers. For more details

Website: www.ncr.com

How to apply: Click here to apply