Hiring for the Freshers and Experienced at DELL for the post of Tech Support Associate - 13000XPY

Posted on: Location: Bangalore

Job Description:

Eligibility: Any degree

Functional Area: BPO/Software Industry

Positions : Tech Support Associate

Job Location : Bangalore,Hyderabad

Experience: 0 - 2 Years

Salary : As per Industry

Job id : 13000XPY

Job Description :

  • Assists customers by diagnosing problems and providing resolutions for technical service
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Identifies, researches and provides input on unique or recurring customer problems.
  • Remains knowledgeable of Dell’s product line, current industry products and technologies.
  • Focuses on delivering a positive customer experience according to Dell standards.
  • Monitors and tracks issues to ensure accurate resolution.
  • May be involved in revenue generation activities with current Dell customers.
  • Reviews and distributes pertinent cross-functional information. - See more at: http://jobs.dell.com/in/india/product-services-client-technical-support/jobid5445494-client-tech-supt-associate-technical-support#sthash.pz1YrsNO.dpuf

About the Company :

For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach. For more details

Website :  www.dell.com

How to apply : 

To Apply for Bangalore : Click here

To Apply for Hyderabad : Click here

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