Recruiting at Genpact for the post of Customer Care Executive for Freshers and Experienced

Job Description:

Eligibility: UG - B.Tech/B.E. - Any Specialization, B.Sc - Any Specialization, B.B.A - Management, B.Com - Commerce, BCA - Computers.


Industry : BPO / Call Centre / ITES

Position: Customer Care Executive

Experience: 0 - 1 Year.

Location: Bangalore

Salary : INR 1,00,000 - 1,25,000 P.A. Incentives (performance based) + Annual Bonus

Job Description :

• Answer calls and assess customers' technical/ non technical support needs and handle/route accordingly.
• Identify and provide input on unique or recurring customer problems .
• Sort out non-technical and some of the basic technical issues based on FAQs provided for these issues call back with the required information and close the issues.
• Update customers about product line and service offerings, current products and technologies.
• Liaison with backend teams for end to end closure of issues on field includes Sourcing for hardware, technical support, IT operations, Delivery managers and Field managers.
• Maintain accurate call logging and tracking into Call support database.
• Classification of issues and root causes correctly and accurately.
• Report and escalate recurring issues leading to instability and support rework.

About the Company:

Genpact Limited offers a portfolio of enterprise and industry-specific services. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungary, México, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, Australia, UAE, Brazil, Kenya, and the United States. Currently it employs over 60,500+ people in various locations providing services in over 25 languages on a 24/7 basis. Genpact's services cover finance and accounting, analytics & research, financial risk management, supply chain, procurement, enterprise application services, and IT information services. Genpact serves clients in various industries including banking and financial services, insurance, capital markets, healthcare, life sciences, consumer goods, retail, aerospace, automotive, energy, hitech, transportation and logistics, as well as hospitality For more details

Website: www.genpact.com

How to apply:

For More Details and Apply : Click here