Recruiting for the post of Software Enfineer at Verizon - 347717, Apply before link expires

Job Description:

Eligibility: BE, BTech

Industry: IT/Software


Position: Software Engineer

Experience: 1 - 2 yrs

Location: Chennai

Job Id : 347717

Job Description :

• The Global Customer Support Center will consist of Customer Support Representatives (CSR) and Monitoring Analysts (MA)
• CSR’s will answer all customer facing phone queues, accept and respond to all customer emails, and will be primary ticket owners (first contact point for all clients)
• MA’s will identify incidents via the “Alert Management System”, assign a CSR, and engage the appropriate technical group for resolution
• Primary interface for partner service desks
• Responsible for efficiency gains in monitoring systems

Candidates Profile :

• Engineer should have 1-2 years in the IT infrastructure customer support environment where he handled global customer’s calls, email and alerts.
• Engineer should possess very good communication in terms of listening, oral and written.
• Engineer should have hands on experience in monitoring (HPOV / Sitescope / etc) and ticketing tool (Remedy / etc)
• Engineer should have experience working in 24/7 environment.
• Engineer should have basic knowledge in Windows or UNIX or Network environment

About the Company:

Verizon Communications Inc. (NYSE: VZ, NASDAQ: VZ), branded as Verizon /vərˈaɪzən/, is an American broadband and telecommunications company and a corporate component of the Dow Jones Industrial Average. It started in 1983 as Bell Atlantic (based in Philadelphia) with a footprint covering New Jersey to Virginia and emerged as part of the 1984 Breakup of AT&T into seven "Baby Bells." In 1997, Bell Atlantic merged with another Regional Bell Operating Company, NYNEX, based in New York City with a footprint spanning from New York to Maine. The combined company kept the Bell Atlantic name. In 2000, Bell Atlantic merged with former independent phone company GTE, and adopted the name "Verizon", a portmanteau of veritas (Latin for "truth") and horizon. The company's headquarters are located in the Verizon Building at 140 West Street in Lower Manhattan, New York City.
For More Details..

Website: verizon.com

How to apply:

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