Job Description:
Eligibility: BCA/B.Sc/others
Industry: IT/Software.
Position: Tech Support Engineer I
Experience: 0 - 1 yrs
Location : Bangalore
Job Id : 121359BR
Job Description :
- You will be expected to solve complex technicalissues through standard operating & diagnostic processes using the combination of technical knowledge & analytical capabilities
- It’s possible that the issues impacting the customer could be mission critical, and a speedy resolution is much appreciated. Effective communication with internal & external stakeholders is a key success criterion in the role. Fortunately, not all problems need tobe solved from ground zero. There is a database of searchable content on problem resolution, and you are expected to contribute to the centralized problem identification & resolution database.
- In critical & complex cases, you may assistin problem recreation & failure analysis of system level issues, using avariety of test equipment, diagnostic tools & techniques. During your analysis, found something important / useful? Share the experience with Field Technical Specialists, Account Managers, Sales and other EMC co-workers.
- You will also monitor and track service calls, provide call status updates at regular intervals and communicate status to customers using appropriate tools.
- As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required.
- Continues to develop technical and business knowledge related to EMC products. EMC Proven Professional Certification desired.
About the Company:
The company was founded in 1884 and acquired by AT&T in 1991. A restructuring of AT&T in 1996 led to NCR's re-establishment on 1 January 1997 as a separate company, and involved the spin-off of Lucent Technologies from AT&T. NCR is the only AT&T spin-off company that has retained its original name – all the others have either been purchased or renamed following subsequent mergers. For more details
Website: www.ncr.com
How to apply: Click here to apply
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