Eligibility: Any Graduate
Industry: BPO / Call Centre / ITES
Designation : Technical Support Engineers
Experience: 0 - 4 years
Location: Chennai
Salary : INR 1,75,000 - 3,00,000 P.A
Job Description :
This position is responsible for responding to the needs of customers by providing technical support in order to resolve issues on the product and services.
- Assist customers to troubleshoot by providing a consultative approach to problem solving.
- Respond to called-in inquiries from clients regarding their products and related services
- Maintain high level adherence and compliance towards policies, process and procedures.
- Provide exceptional customer service at all times
- Must possess excellent oral and written communication skills in English
- Flexible to work in 24/7 environment.
- Excellent Listening & Probing skills
- Excellent customer orientation and grasp of customer service
- Exhibit strong interpersonal skills, positive and customer centric approach
Desired Skillset :
- Basic networking concepts will be added advantage
- Should possess basic understanding of Operating Systems
- Ability to express precisely and with clarity
- Excellent Verbal & Written English Communication skill
- Excellent Listening & Probing skills
About the Company:
CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure (stand alone, Cloud or Mobile enabled) and deploying networks. We partner with many of the Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Remote Infrastructure Management (RIM), help customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 140 customers worldwide. Our R&D arm, CSS Corp Innovation Labs designs and develops products and IP, creates platforms and solutions to accelerate IT transformation and enable faster go to market for customers. Continue Reading
Website: www.csscorp.com
How to Apply :
For More Details & Apply: Click Here
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