Job Description:
Eligibility: Any degree
Functional Area: BPO/Software Industry
Positions : Tech Support Associate / Financial Services Associate
Job Location : Bangalore
Experience: 0 - 2 Years
Salary : As per Industry
Job id : 13000XPY / 14000616
Job Description :
- Assists customers by diagnosing problems and providing resolutions for technical service
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Identifies, researches and provides input on unique or recurring customer problems.
- Remains knowledgeable of Dell’s product line, current industry products and technologies.
- Focuses on delivering a positive customer experience according to Dell standards.
- Monitors and tracks issues to ensure accurate resolution.
- May be involved in revenue generation activities with current Dell customers.
- Reviews and distributes pertinent cross-functional information. - See more at: http://jobs.dell.com/in/india/product-services-client-technical-support/jobid5445494-client-tech-supt-associate-technical-support#sthash.pz1YrsNO.dpuf
About the Company :
For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach. For more details
Website : www.dell.com
How to apply :
To Apply for Tech Support Associate : Click here
To Apply for Financial Services Associate : Click here
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