IBM Walk-In Drive for Freshers for the post of Entry Level Engineer On 2nd July 2014

Eligibility: BE/B.Tech, BA, BSc, B.Com, MBA, MCA

Industry: IT-Software/Software Services

Designation : Entry Level Engineer

Experience: Freshers 2012, 2013, 2014

Location: Hyderabad

Salary : Best In Industry

Desired Profile:

• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc
• Skilled in commercially standard software applications and major desktop operating systems
• Awareness of basic networking concepts and technologies
• Questioning skills /probing skills, as relevant to the issue and level of the caller

Mandatory Skills :

• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills
• Excellent customer service orientation
• Neutral accent

Job Description :

• Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis
• Ability to meet a set of defined account agent productivity measurements

Recruitment Process:

• Initial screening and assessment of communication skills (In Person)
• Voice & Accent assessment (Telephonic or In-Person)
• Technical Interview (Telephonic or In-Person)

About Company :

For nearly 100 years, IBM has led the world in creating innovative solutions and products that have changed not only business, but history as well. With its global scale and breadth of disciplines, IBM offers more opportunities for growth and attractive benefits; and with IBM’s unique mix of people, business knowledge and technological expertise,IBM helps solve real world problems.A key business unit in IBM that combines deep industry expertise with high-powered technology to unlock premium business value for our clients. In areas such as IT, Consulting, Sales, Marketing, Finance, Business, Strategy, Supply chain, Business Analytics, Customer Relationship Management (CRM), Human Capital, Logistics and Procurement, we have shown our clients innovative new ways to think about their business and their bottom line. Continue Reading


Website : www.ibm.com

Walk-In Details :

Walk-In Date : 2nd July 2014

Walk-In Time : 9 AM to 12.30 PM

Venue Details :

Krishna Murthy Institute of Technology and Engineering,
Survey. No. 23 & 39,
Edulabad Village, Ghatkesar Mandal,
Ranga Reddy Dist., 
Hyderabad. Pin Code: 501301