Accenture Conducting walk in for the Freshers and Experienced for the post of Software developer - Event date : 14 July

Education : Any Graduate and Diploma (i.e. Both are eligible)

Industry : BPO / Call Centre / ITES

Designation : Software Developer

Experience : 0 - 1

Location : Bangalore (majority), Kokatta and Pune

Walk in date :14th July 2014 (Monday),

Reporting Time : 09:00 am (sharp).

Salary : INR Rs. 1,95,300/- per annum

Qualification Criteria :

• Minimum 50% and above in current degree. No eligibility for 10th and 12th. No active backlog.
• Responsible for supporting the Service Desk/ IT Infrastructure Monitoring/ Other Infrastructure jobs to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Provides first level support for resolution of customer’s incident. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. Job is performed with general supervision

Desired Profile :

• Attains a minimum of 80.0% of working hours monthly in an available state while logged into the telephone CCVMS/ CCCI queue; must log in promptly at designated work hours.
• Receives and logs customer problem/request/issues and ensures proper documentation.
• Performs initial level of problem identification and attempts to resolve when appropriate; otherwise, documents all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.
• Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
• Performs follow up on all incidents with customer to ensure customer satisfaction.
• Develops and maintains knowledge of the problem tracking software and database.
• Develops and maintains knowledge of customer and customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements.
• Develops and maintains technical skills and understanding of CIO Technology Services to achieve goal of 80% problem resolution.
• Works on project work as appropriate. Provides support for new business transition activities as required.
• Provides input for development and maintenance of departmental procedures, incident reports and other customer projects as required.
• Seeks opportunities to improve knowledge, skills and performance and is receptive to constructive criticism
• Works independently and maintains a high-degree of professional conduct at all time.

Selection Process :

1. Group Discussion
2. Voice & Accent Round
3. Aptitude Test
4. HR Interview

Documents to be carried for the event (original & one set of photocopies):

1. Resume
2. Education all year mark sheets for the highest degree attained / pursuing.
3. Education degree certificate (if course is completed)
4. Government issued photo ID card
5. If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips
6. Valid Indian work permit (if applicable)

About Company :

Accenture is a global management consulting, technology services and outsourcing company, with approximately 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world"s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.Accenture one of the world’s leading organizations providing management consulting, technology and outsourcing services, with approximately 289,000 employees; offices and operations in more than 200 cities in 56 countries; and net revenues of $28.6 billion for fiscal 2013.Our four growth platforms—Accenture Strategy, Accenture Digital, Accenture Technology, Accenture Operations—are the innovation engines through which we build world-class skills and capabilities; develop knowledge capital; and create, acquire and manage key assets central to the development of integrated services and solutions for our clients. Continue Reading

Website : www.accenture.com

How To Apply :

Walk in date :14th July 2014 (Monday),

Venue :

Seminar Hall, Galileo Block,
Chitkara University
Chandigarh – Patiala National Highway
(Just 32 kms from Chandigarh on Chandigarh – Zirakpur – Banur – Rajpura Highway)

For more details : Click here

To register : Click here