HCL Off Campus Drive for Freshers for the post of Trainee On 14th July 2014

Eligibility: B.Tech/BCA/BSc

Industry: IT-Software / Software Services

Designation : Trainee

Experience: Freshers 2014

Location: Landran (Punjab)

Date of Drive : 14th July 2014

Salary : 1.80 LPA

Desired Skillset :

• B.Tech - CSE/IT/ECE/EEE/E&I), BCA, B.sc (IT, Physics, Maths)
• 50% throughout in academics
• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE
• Should have good customer handling skills

Job Description :

• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure.
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
• Identify, evaluate and prioritize customer problems and escalations
• Participate in on-going training and departmental development
• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

About the Company:

HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products.Continue Reading

Website: www.hcl.com

Walk-In Details:

Date of Drive : 14th July 2014

Venue :

Chandigarh Group of Colleges,
Landran.
Contact Numbers: 9781925201, 9781925274, 0172-3984241

For More Details and Register Click Here