Hiring at Dell for the post of SVC IT Program Sr Associate for Freshers and Experienced - 14000PG6

Job Description:

Eligibility: Any degree

Functional Area: IT/Software Industry

Positions : SVC IT Program Sr Associate / Systems Support Associate

Job Location : Bangalore / Noida

Experience: 0-2 Years

Job id : 14000PG6 / 14000RUG

Salary : As per Industry

Desired Skillset :

• Candidate should possess Any degree from a recognised university.
• Established working knowledge and application of a specialized technical skill.
• Understands how work impacts results for their area.
• Demonstrates knowledge of internal operations and develops relationships to facilitate workflow.
• Applies specialized knowledge to coordinate day-to-day work.
• Knowledge of related regulations and standards.
• Strong understanding of current processes and procedures and may identify opportunities for improvement.
• Completes a wide range of tasks and assignments.

Job Description :

Provides system support for the areas of systems administration, Data Center Operations, Mainframe, ISeries & Distributed Systems, Messaging, Storage & Network. Utilizes a knowledge database and troubleshooting skills to complete request tasks, resolve tickets generated through automation and resolve tickets assigned by the service desk. Understands and manages problems utilizing defined problem and change management policies and procedures according to ITIL framework.

Principal Accountabilities:

• Monitors and diagnoses performance of system resources and batch cycles utilizing software support tools
• Performs incident resolution, problem determination and root cause analysis.
• Escalates tickets to specialized technical teams.
• Resolves problems involving technical knowledge of Unix, Intel, iSeries, Mainframe, messaging, storage and networking.
• Evaluates system configuration and software to ensure effective use of hardware resources
• Provides positive customer experience with each customer interaction.

About the Company:

For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach. For more details


Website:  www.dell.com

How to apply:

To apply for SVX IT Program Sr Associate : Click here

To Apply for Systems Support Associate : Click here