Hiring for the post of Client Technical Support Associate for Freshers and Experienced at Dell - 14000M8N

Posted on: Location: Hyderabad

Job Description:

Eligibility: Any degree

Functional Area: IT/Software Industry

Positions : Client Technical Support / Systems Support Associate

Job Location : Hyderabad / Noida

Experience: 0-2 Years

Job id : 14000M8N / 14000RUG

Salary : As per Industry

Desired Skillset :

  • Should be open to work in night shifts in a 24x7 environment
  • Should have excellent communication skills in English
  • Should be open to relocate to Hyderabad
  • Minimum Graduates in any stream. (10+2+3)
  • Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience

Job Description :

  • Owns customer issues from beginning to resolution (handles in place)
  • Assists customers by diagnosing problems and providing resolutions for technical and service issues
  • Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
  • Recreates, identifies and provides input on unique or recurring customer problems
  • Remains knowledgeable of Dell’s product line, current industry products and technologies
  • Focuses on delivering a positive customer experience according to Dell standards
  • Monitors and tracks issues to ensure accurate resolution

About the Company:

For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach. For more details

Website:  www.dell.com

How to apply:

To apply for Client Technical Support : Click here

To Apply for Systems Support Associate : Click here

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