Hiring for the post of Server Support Engineer and Financial Analyst at HP for Freshers and Experienced - 1296385

Posted on: Location: Bangalore

Eligibility: Bachelor's or Master's degree

Industry: IT-Service/Software Services

Designation: Server Support Engineer / Financial Analyst

Experience: 0 - 2 Years

Location: Bangalore

Job Id : 1296385 / 1291408

Salary : Best In Industry

Desired Skillset :

  • High school education or equivalent
  • Typically requires 0-2 years general experience, or equivalent combination of experience and college level education
  • Superior skills in both written and verbal communication
  • Experience in customer facing role either remote or face to face
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
  • Accuracy in data entry
  • Excellent fluency in language to be supported
  • Experience in a phone based remote role, esupport, e-chat or similar
  • Familiarity with computer technology
  • Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
  • Understands internal processes and tools
  • Knowledge of Knowledge Management Systems and appropriate documentation to the system

Job Description :

  • Working more independently and from a standard protocol to respond to customer issues
  • Moderate judgment may be used to supplement the outlined process
  • Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise)
  • Proactively assist customers to avoid or reduce problem occurrence
  • Participates in projects for process or quality improvements
  • Work is reviewed periodically by Supervisor or Team Lead

About the Company:

Hewlett-Packard Company or HP (styled as lower case on its official logo) is an American multinational information technology corporation headquartered in Palo Alto, California, United States. It provides hardware, software and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.The company was founded in a one-car garage in Palo Alto by William "Bill" Redington Hewlett and Dave Packard. HP is the world's leading PC manufacturer and has been since 2007, fending off a challenge by Chinese manufacturer Lenovo, according to Gartner.[2] It specializes in developing and manufacturing computing, data storage, and networking hardware, designing software and delivering services. Major product lines include personal computing devices, enterprise and industry standard servers, related storage devices, networking products, software and a diverse range of printers and other imaging products.Continue Reading

Website: www.hp.com

How to apply:

To Apply for Server Support Engineer : Click here

To Apply for Financial Analyst : Click here

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