Education : Any Graduate Level
Industry : IT-Software / BPO
Position : Technical Support
Experience : 0 - 2 Years
Work Location : Bangalore / Hyderabad
Walk in date : Walk-In Date(s) : On 19th, 21st, 22nd, 23rd, 24th and 25th July 2014
Salary : Best In Industry
Desired Profile :
- Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
- Browser Support - Internet Explorer
- Strong computer skills required
- Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Excellent oral and written communication skills
- Excellent customer service orientation
- Neutral accent
Skill set :
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client - Outlook, Notes etc
- Skilled in commercially standard software applications and major desktop operating systems
- Awareness of basic networking concepts and technologies
- Questioning skills /probing skills, as relevant to the issue and level of the caller
Job description :
- Providing Voice and E-Mail support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP
- The job will require you to handle inbound calls / emails / chats regarding technical issues for end users
- Remote Infrastructure support delivery
- Perform problem cause analysis
- Resolve routine customer problem
- Ability to Identify Opportunity and Implement Process Improvements
- Has technical experience and skills in the areas of problem determination, creativity and analysis
- Ability to meet a set of defined account agent productivity measurements
- Selected candidates will directly work on client company payroll
About Company :
For nearly 100 years, IBM has led the world in creating innovative solutions and products that have changed not only business, but history as well. With its global scale and breadth of disciplines, IBM offers more opportunities for growth and attractive benefits; and with IBM’s unique mix of people, business knowledge and technological expertise,IBM helps solve real world problems.A key business unit in IBM that combines deep industry expertise with high-powered technology to unlock premium business value for our clients. In areas such as IT, Consulting, Sales, Marketing, Finance, Business, Strategy, Supply chain, Business Analytics, Customer Relationship Management (CRM), Human Capital, Logistics and Procurement, we have shown our clients innovative new ways to think about their business and their bottom line. Continue Reading
Website : www.ibm.com
How To Apply :
Venus detail :
Be Practical, No.613/40/1, First Floor, Dr.Rajkumar Road, Prakashnagar, Bangalore - 560021 Landmark: TVS Show Room
Contact Person : Mr Vikas
Contact Number : +91-9242079119
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