Recruiting for the post of Software Engineer at Verizon - 359933

Posted on: Location: Chennai

Job Description:

Eligibility: BE, BTech,MCA

Industry: IT/Software

Position : Software Engineer

Experience : 1 - 2 yrs

Location: Chennai

Job Id : 359933

Job Description :

  • The Global Customer Support Center will consist of Customer Support Representatives (CSR) and Monitoring Analysts (MA)
  • CSR’s will answer all customer facing phone queues, accept and respond to all customer emails, and will be primary ticket owners (first contact point for all clients)
  • MA’s will identify incidents via the “Alert Management System”, assign a CSR, and engage the appropriate technical group for resolution
  • Primary interface for partner service desks
  • Phone ACD management
  • Responsible for efficiency gains in monitoring systems
  • MA/CSR should act as a tier .5 technician where he can be able to resolve repeated incidents tickets with the given SOP in any (windows / UNIX / network) domain

Desired Profile :

  • Engineer should possess very good communication in terms of listening, oral and written
  • Engineer should have hands on experience in monitoring (HPOV / Sitescope / etc) and ticketing tool (Remedy / etc)
  • Engineer should have experience working in 24/7 environment.
  • Engineer should have basic knowledge in Windows or UNIX or Network environment
  • ITIL V3 foundation certification

About the Company:

Verizon Communications Inc. (NYSE: VZ, NASDAQ: VZ), branded as Verizon /vərˈaɪzən/, is an American broadband and telecommunications company and a corporate component of the Dow Jones Industrial Average. It started in 1983 as Bell Atlantic (based in Philadelphia) with a footprint covering New Jersey to Virginia and emerged as part of the 1984 Breakup of AT&T into seven "Baby Bells." In 1997, Bell Atlantic merged with another Regional Bell Operating Company, NYNEX, based in New York City with a footprint spanning from New York to Maine. The combined company kept the Bell Atlantic name. In 2000, Bell Atlantic merged with former independent phone company GTE, and adopted the name "Verizon", a portmanteau of veritas (Latin for "truth") and horizon. The company's headquarters are located in the Verizon Building at 140 West Street in Lower Manhattan, New York City.
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