Job Description :
Eligibility : BE, BTech,ME,MTech
Industry : IT-Software
Position: Product Analyst
Experience : 1-3 years
Location : Gurgaon
Job Id : 21112BR
Salary : As Per Industry
Desired Profile:
- B.E / B.Tech / M.sc-IT / MCA
- J2EE Application server configuration experience with Tomcat and/or Websphere
- 1+ year of experience in developing, configuration, maintenance, tuning and troubleshooting stored procedures and SQL on Oracle / SQL Server / DB2
- Experience on ETL tools, specifically Informatica is a plus.
- Experience in programming in a Java/J2EE architecture is a plus
- Supply Chain Domain knowledge is a plus
- Broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, app server configuration, performance tuning, installation, migration, and upgrades
- Excellent written and spoken communication skills
Job Description :
- Receives calls or messages from customers having problems, interacts with the user to determine the source of error, investigates the cause, and resolves problems for the software users.
- Prioritizes issues of varying severity, and effectively manages the resolution of all issues within accepted service levels.
- Logs support calls and follows escalation procedures. Keeps customer informed of how and when problems are resolved. Performs any additional follow up, testing and troubleshooting.
- Analyzes trends associated with the assigned customer base and reports potential areas of risk, improvement and opportunities to management.
- Performs routine software maintenance and assists in proper upkeep and utilization of the software. Provides in-depth technical assistance and maintenance support to end users.
- Technical / Functional Consulting with the clients to accommodate and resolve their business needs
- Performance troubleshooting
About the Company:
PTC (formerly Parametric Technology Corporation) is a U.S.-based company that develops, markets and supports software for product development. Its main products are for CAD/CAM, engineering calculations, and product lifecycle management. Its customers include companies in manufacturing, publishing, services, government and life sciences industries. PTC is listed in the S&P Midcap 400. It is also in the Russell 2000 index. Its tagline is "Product And Service Advantage"
Initially, PTC was company formed around achieving hardware independence for Pro/ENGINEER. From this, an ongoing commitment was formed to ensure interoperability and open standards in all PTC products. PTC has released a pure Internet architecture for product data management and collaboration, its Windchill software. Currently, PTC's core product families (above) are offered as one integrated suite, dubbed The Product Development System.
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Website: www.ptc.com
How to apply:
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