Job Description:
Eligibility: BCA / B.Sc
Industry: IT-Software
Position: Tech Support Engineer
Experience: Freshers 2013/2014
Location: Bangalore
Job ID: 125622BR
Salary Offered: Best in Industry
Job Description :
- You will be expected to solve complex technical issues through standard operating & diagnostic processes using the combination of technical knowledge & analytical capabilities
- It's possible that the issues impacting the customer could be mission critical, and a speedy resolution is much appreciated. Effective communication with internal & external stakeholders is a key success criterion in the role. Fortunately, not all problems need to be solved from ground zero. There is a database of searchable content on problem resolution, and you are expected to contribute to the centralized problem identification & resolution database.
- You will also monitor and track service calls, provide call status updates at regular intervals and communicate status to customers using appropriate tools.
- As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required.
- Continues to develop technical and business knowledge related to EMC products. EMC Proven Professional Certification desired. s
About the Company:
EMC, founded in 1979 by Richard Egan and Roger Marino (the E and M in EMC), introduced their first 64-kilobyte memory boards for the Prime Computer in 1981,and continued with the development of memory boards for other computer types. In the mid 1980s the company expanded beyond memory to other computer data storage types and networked storage platforms. The company started to ship its flagship product, the Symmetrix in 1990. For more details
Website: www.emc.com
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