Hiring for the post of Client Support Analyst for Freshers and Experienced at Thomson Reuters - 022825

Job Description:

Eligibility: Bachelor's Degree or equivalent

Industry: IT/Software.

Position : Management Trainee / Client Support Analyst

Experience: 0 - 2 years

Location: Mumbai / Bangalore

Job Id :   14000745 / JREQ022825

Desired Profile :

• Respond to customers’ enquiriesrelating to information, product functionality and fault calls resolving asmany queries as possible on the first interaction.
• Logging and classifying all calls andrequests for assistance in the customer relationship management system(Siebel).
• Filter and escalate enquiriesrelating to other aspects of the Thomson Reuters business and handover to theappropriate department
• Manage the resolution process forcustomers relating to data and applications for a particular product/s.
• Track enquiry resolution progress andproactively call customers with a status update or resolution if queries cannotbe resolved on initial interaction.
• Follow the appropriate procedures torespond to issues and update our customers when outages of a major natureoccur.
• Identify and escalate problemsaffecting a number of customers or influencing the timely resolution of onecustomer’s enquiry. This would include escalations to the team leader and othersupport, sales, engineering or resolver groups as appropriate
• Recognize and escalate recurringproblems, inferior processes or outdated procedures

About the Company:

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

Website: www.thomsonreuters.com

How to Apply:


To apply for Management Trainee : Click here

To Apply for Client Support Analyst : Click here