Hiring for the post of Database Administrative and SQA Analyst for Freshers and Experienced a CGI - 343298

Posted on:

Job Description:

Eligibility: Any degree


Position : Software Quality Analyst / Database-Administrator

Experience: 0 - 3Years

Location : Chennai / Bangalore

Salary Offered : As per Company norms

Job Id : 341953 / 343298

Desired Profile :

  • Respond to requests for technical assistance, research reported incidents using available information resources
  • The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
  • Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
  • Log all service desk contacts within the incident management tool
  • Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
  • Assign non-resolved incidents or service requests to the appropriate support team
  • Proper assignment of tickets (ticket coding and ‘assign to’ groups)
  • Ticket Follow-Up: Daily monitoring and action of individual queues
  • Identify and escalate incidents requiring urgent attention and action
  • Stay current with system information, changes and updates
  • Adherence to schedule / compliance for attendance
  • May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their performance.

About the Company:

CGI Group Inc. is a multinational information technology (IT) consulting, systems integration, outsourcing, and solutions company headquartered in Montreal, Canada. It was founded in 1976 by Serge Godin, André Imbeau, and Jean Brassard.At CGI, we're committed to helping all of our stakeholders succeed. Following the August 2012 closing of the Logica transaction, CGI now offers greater presence, service capabilities and expertise for our clients across the Americas, Europe and Asia Pacific. Our 71,000 professionals in 40 countries provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients' businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.For more details

Website: www.cgi.com

How to apply:

To Apply for Software Quality Analyst : Click here

To Apply for Database-Administrator : Click here

Note :

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

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