Hiring for the post of Technical Support for Freshers and Experienced at Convergys - 100496

Job Description:

Eligibility: Bachelor's degree,BSCS or BSEE or equivalent

Industry: BPO / Call Centre / ITES

Position : Technical Support Representative

Experience: 0 - 5 yrs

Location : Bangalore

Salary : INR 1,50,000 - 2,50,000 P.A

Job Id : 100496

Candidate Profile :

• College Graduates (any stream) – Fresher or Experienced ‘or’ High school pass with minimum 1 year of experience in an international call center
• Should have excellent communication and English speaking skills
• Knowledge of basic computer operations.
• Ability to learn.
• Courteous with strong customer service orientation.
• Dependable with proficient attention to detail.
• Good listening and responding skills.
• Should be willing to take up challenges and go extra mile to perform work responsibilities
• Should have great interpersonal skills and ability to perform under pressure
• Should be open to work in any shift timing – night shifts or any other rotational work shifts (early morning/late evening)
• Should not be pursuing any regular course/educational program which may conflict with the work timings

Job Description :

• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
• Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Meet customer requirements through first contact resolution.
• Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.

About the Company:

Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Customer management products include agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system (BSS) products and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers.
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Website : www.convergys.com

How to apply :


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