Recruiting at Invesco for the post of Trainee IT for Freshers and Experienced - 14195

Job Description:

Eligibility: Bachelor of Technology/MBA

Industry: IT/Software

Position : Trainee IT

Experience: 0 - 2 years

Job Code : 14195

Location: Hyderabad.

Description:

• Ensure operational standards are adhered to. This includes actively looking to continuously improve working practices to ensure the team work’s as efficiently as possible.
• Complete the day to day operational activities of the team, respond to client queries and requests for assistance promptly and effectively in accordance with agreed service standards. Escalate any complaints accordingly; ensure they are satisfactorily resolved and long-term corrective action/prevention has taken place.
• Follow team procedures, identify gaps and resolve effectively. Including the Business/Disaster Recovery program
• Demonstrate and deliver excellent service to all clients at all times.
• Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate.
• Assist when instructed to implement and deliver our BR obligations.
• Self motivated, enthusiastic, approachable and people oriented.

Desired Profile:

• 0 to 2 years with IT Experience preferably with Voice Services skills or similar technology.
• Must possess an up-to-date understanding of IT technologies and a good basic IT technical knowledge.
• Must have ability to diagnose and solve problems while maintaining professionalism and courtesy.
• Interpersonal skills necessary to effectively communicate at all technical levels.
• Be able to demonstrate commitment to exceptional client service.
• Excellent communication skills with the ability to understand and converse in English, verbally and in writing.
• Be able to work adhere to Invesco technical and operational procedures and policies.
• The necessary interpersonal skills to effectively interact and communicate throughout the IT organisation with individuals of varying technical abilities.

About the Company:

INVESCO PLC is one of the largest global investment Managers, with a global presence in 19 countries and assets under management worth $ 491.2 billion. In India, Global portfolio operations are carried out through our business partner Ness Technologies which is leading in software services.

Website: http://www.invesco.com

How to apply:

To Apply for Trainee IT : Click here