Walk in on 7th Nov for the post of Trainee for Freshers and Experienced at HCL

Eligibility : BA/B.Com/M.Com/B.Sc/M.Sc/B.Tech/ M.Tech/B.C.A/M.C.A

Industry : BPO / Call Centre / ITES

Designation : Trainee

Experience :  0 to 2 years

Job Location : Delhi

Walk-In Date : On 7th November 2014 (Friday)

Walk-In Time : 9 AM to 11 AM only

Salary : 1.80 LPA

Desired Skillset :

• 2013/2014 B.tech/BE/BCA/BSc Physics, IT
• 50% throughout in academics
• Willing to relocate anywhere in India/Abroad
• Willing to sign the bond as applicable
• Willing to work in 24*7 environment

Job Description :

• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure.
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
• Identify, evaluate and prioritize customer problems and escalations

About the Company:

HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products.Continue Reading

Website: www.hcl.com

How To Apply :

Walk-In Venue :

Guru Tegh Bahadur Institute of Technology,
G-8 Area, Rajouri Garden, Hari Nagar,
New Delhi