Eligibility: Any Graduate
Industry: IT/Software-Telecom
Position: Support Engineer - Customer Support
Experience: Freshers and Experienced
Location: Bangalore
Salary : Best in Industry
Job id : 44097
Job Description :
The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.
Responsibilities & Tasks:
- Customer Issue handling
- Handling of proactive support
- Software Update Management (SUM) handling
- Knowledge Management Tool (KCS) Coaching
- Remote Service Gateway (RSG) Coaching
Desired Profile :
- Negotiation & Argumentation skills
- Administrative Skills
- Planning & Organizing skills
- Problem solving & strategic thinking
- Presentation & communication skills
- Software support
- Network level competence
- Delivering Results & Meeting Customer Expectations
- Analyzing
- Presenting & Communicating Information
- Applying Expertise & Technology
- Planning & organizing
- Working with People
About the Company:
Founded in 1876 as a telegraph equipment repair shop by Lars Magnus Ericsson, it was incorporated on August 18, 1918. Headquartered in Kista, Stockholm Municipality, since 2003, Ericsson is considered part of the so-called "Wireless Valley". Since the mid-1990s, Ericsson's extensive presence in Stockholm has helped transform the city into one of Europe's hubs of information technology (IT) research. Ericsson has offices and operations in more than 180 countries, with more than 17,700 staff in Sweden, and also significant presences in, for example, Brazil, China, Finland, India, Ireland, Italy, Hungary, the UK and the US. For more details
Website: www.ericsson.com
How to apply:
For More Details and Apply : Click here
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