Hiring at HCL for the post of Technical Support for Freshers and Experienced

Eligibility : Any Graduate

Industry : BPO / Call Centre / ITES

Designation : Technical Support

Experience :  0 to 2 years

Job Location : Hyderabad

Salary : As Per Company Norms

Job Description :

• Experience in email support and solving the technical issue by step by step process.
• Provide email based technical support to clients in different geos - 24*7
• Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR
• Maintain high customer satisfaction
• Help with research and troubleshooting of tough ticket
• Product support/Application Support experience.
• Certifications in java / Microsoft / Networking will be an added advantage

About the Company:

HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products.Continue Reading

Website: www.hcl.com

How To Apply :

mail id : tamilarasan_b@hcl.com

mobile : 9962811436

For more info : Click here