Hiring for the post of Service Desk Analyst for Freshers and Experienced at CGI

Job Description:

Eligibility : Any Graduate

Industry : BPO

Position : Service Desk Analyst

Experience: Freshers / Experienced

Location : Chennai

Salary Offered : As Per Company Norms

Desired Profile :

• Respond to requests for technical assistance, research reported incidents using available information resources
• The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
• Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
• Log all service desk contacts within the incident management tool
• Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
• Assign non-resolved incidents or service requests to the appropriate support team

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

About the Company:

CGI Group Inc. is a multinational information technology (IT) consulting, systems integration, outsourcing, and solutions company headquartered in Montreal, Canada. It was founded in 1976 by Serge Godin, André Imbeau, and Jean Brassard.At CGI, we're committed to helping all of our stakeholders succeed. Following the August 2012 closing of the Logica transaction, CGI now offers greater presence, service capabilities and expertise for our clients across the Americas, Europe and Asia Pacific. Our 71,000 professionals in 40 countries provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients' businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.For more details


Website: www.cgi.com



How to apply:

To Apply for Service Desk Analyst : Click here