Eligibility : Any Graduate
Industry : IT/Software
Designation : Graduate Engineer Trainee
Experience: 0 to 2 years
Job Location : Chennai
Drive Location : Bangalore
Date of Drive : 31st January
Walk-In time : 9 AM
Salary : 1.80 LPA
Desired Skillset :
- 2013/2014 B.tech/BE/ (Branches - EEE, CS, IT, ECE, E&I)/BCA/BSc/MCA
- 50% throughout in academics
- No standing arrears
- Willing to relocate anywhere in India/Abroad
- Willing to sign the Service Agreement as applicable
- Willing to work in 24*7 environment
Job Description :
- Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
- Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
- Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
- Administer and provide User account provisioning & activities
- Assign work orders / incidents to appropriate support teams and follow up until closure.
- Route problems to internal 2nd and 3rd level IT support staff
- Escalate complex problem to appropriate support specialists
About the Company:
HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products.Continue Reading
Website: www.hcl.com
Walk-In Details:
Walk-In Date : 31st January
Walk-In time : 9 AM
Venue Details :
AMC Engineering college 18th Bannerghatta Road,Kalkere Bangalore,560083.
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