Job Description:
Eligibility : Graduate BSC/BCA
Industry : BPO
Position : TECHNICAL SUPPORT ASSOCIATE
Experience : 0 - 1 Years
Job ID : 17780
Location : Across India
Job Description :
- Answering calls ( Phone , Emails)
- Handling customer query &Troubleshooting issues
- Documenting Cases in ticketing tool
- Handling Irate Customer
- Resolve customer issue to their satisfaction
- Meet SLA / KRA
- Adhere to Schedules
- Process Adherence
- Follow escalation process
- Company Policy Adherence ( Compliance & Statutory Requirement)
About the Company:
Microland is an IT infrastructure services provider which offers services within infrastructure management, end user services, cloud computing, virtualization, collaboration and mobility.
Microland is headquartered in Bangalore, India and has offices in several locations in India, North America and Europe. Microland was started by Pradeep Kar in August 1989. The company has over 2300 employees and it has worked with clients from business areas including manufacturing, chemicals, aviation, banking and finance, mortgage, health care, software, consumer level products, semi-conductors, retail chains and business process outsourcing.
For More Details..
Website : www.microland.com
How to apply :
To Apply for TECHNICAL SUPPORT ASSOCIATE : Click here
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