Recruiting at Microland for the post of Technical Support Associate for Freshers and Experienced - 17780

Posted on: Location: Across India

Job Description:


Eligibility : Graduate BSC/BCA

Industry : BPO


Position : TECHNICAL SUPPORT ASSOCIATE

Experience : 0 - 1 Years

Job ID : 17780

Location : Across India

Job Description :


  • Answering calls ( Phone , Emails)
  • Handling customer query &Troubleshooting issues
  • Documenting Cases in ticketing tool
  • Handling Irate Customer
  • Resolve customer issue to their satisfaction
  • Meet SLA / KRA
  • Adhere to Schedules
  • Process Adherence
  • Follow escalation process
  • Company Policy Adherence ( Compliance & Statutory Requirement)


About the Company:


Microland is an IT infrastructure services provider which offers services within infrastructure management, end user services, cloud computing, virtualization, collaboration and mobility.
Microland is headquartered in Bangalore, India and has offices in several locations in India, North America and Europe. Microland was started by Pradeep Kar in August 1989. The company has over 2300 employees and it has worked with clients from business areas including manufacturing, chemicals, aviation, banking and finance, mortgage, health care, software, consumer level products, semi-conductors, retail chains and business process outsourcing.

For More Details..

Website : www.microland.com

How to apply :

To Apply for TECHNICAL SUPPORT ASSOCIATE : Click here

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