Eligibility: B.E/B.Tech/M.E/M.Tech,MCA
Industry: IT/Software
Position : Support Engineer
Experience : Freshers/Experienced
Location: Gurgaon
Salary : As per Company norms
Job id : 62610
Job Description :
The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.
- Customer Issue handling
- Handling of proactive support
- Software Update Management (SUM) handling
- Knowledge Management Tool (KCS) Coaching
- Remote Service Gateway (RSG) Coaching
Desired Profile :
- Administrative Skills
- Planning & Organizing skills
- Problem solving & strategic thinking
- Presentation & communication skills
- Software support
- Network level competence
- Delivering Results & Meeting Customer Expectations Analyzing
- Applying Expertise & Technology
About the Company:
Founded in 1876 as a telegraph equipment repair shop by Lars Magnus Ericsson, it was incorporated on August 18, 1918. Headquartered in Kista, Stockholm Municipality, since 2003, Ericsson is considered part of the so-called "Wireless Valley". Since the mid-1990s, Ericsson's extensive presence in Stockholm has helped transform the city into one of Europe's hubs of information technology (IT) research. Ericsson has offices and operations in more than 180 countries, with more than 17,700 staff in Sweden, and also significant presences in, for example, Brazil, China, Finland, India, Ireland, Italy, Hungary, the UK and the US. For more details
Website: www.ericsson.com
How to apply:
To Apply Support Engineer : Click here
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