Education : B.E/B.Tech,MCA
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
Designation : Systems Engineer-technical Support
Experience : 0-1 year
Location : Bangalore
Salary : Best In Industry
Desired Candidate Profile:
- An ITIL qualification is preferable but not essential
- MCP certification would be desirable
- Excellent communication skills
- Excellent organizational skills
- 1 years previous IT Service Desk and/or Call Centre experience required
- Incident Management experience Managing incidents including business expectations and communication
- Basic User & Security Group Active Directory administration (Not mandate)
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
- Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, and delegation)
Job Description:
- Act as a single point of contact for phone calls and staff regarding IT issues and queries
- Receiving, logging and managing calls from internal staff via telephone
- 1st line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
- Troubleshoot basic network issues
- Escalate unresolved calls to the L2 support team
- Log all calls in the Service Desk Call Logging system (HPSM)
- Take ownership of user issues and follow up the status of issues on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Update the entire team when a new resolution identified, get the KEDB updated
About The Company :
iGATE is a ~$1 billion organization, providing full-spectrum consulting, technology and business process outsourcing services differentiated by a Business Outcomes-based business model. Driven by the philosophy of 'Accountable for Clients" Business' powered by iTOPS (Integrated Technology and Operations) platforms, iGATE provides effective solutions to over 184 Fortune 1000 clients globally across verticals including Insurance and Healthcare, Life Sciences, Banking and Financial Services, Manufacturing, Retail, Logistics and Distribution, Communications, Energy and Utilities, Media, Entertainment, Leisure, Travel, and Public Sector and Independent Software Vendors.Organizational excellence is the foundational bedrock of everything that iGATE does to meet customers’ expectations, ensure employee performance and achieve shareholders’ delight. Our Executive Management has clearly defined the organizational vision, objectives and the actionable methods to benchmark, achieve and sustain organization excellence in a highly competitive IT and Business Process Outsourcing solutions market space. Continue Reading
Company Website : www.igate.com
How To Apply :
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