Oracle Hiring B.E/B.Tech Freshers and Experienced for the post of " Technical Analyst 1 - Support "

Posted on: Location: Bengaluru

Job Description:

Eligibility: B.E/B.Tech

Industry: IT-Software / Software Services

Designation: Technical Analyst 1-Support

Experience: 0 - 2 years

Location: Bangalore

Salary : Best In Industry

Desired Skillset :

  • Nice to have - Shell Scripting
  • Nice to have - Experience working in a hosting environments
  • Nice to have - Knowledge of Firewall / BigIP / LAN-WAN technologies
  • Nice to have - Knowledge of configuring or working on a RAC environment
  • Should have good communication skills.
  • Should be ready to work in Shift. 24x7 shift and on call support is a must
  • Qualification : Electronics Engineering/Comp Science/Comp Engg. Background preferred.

Job Description :

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

About the Company:

Oracle continually applies good corporate governance principles. The composition and activities of the company's Board of Directors, the approach to public disclosure, and the availability of ethics and business conduct resources for employees exemplifies the company's commitment to good corporate governance practices.Analysts and Investors also have targeted information available to them. Need to talk with someone about Oracle solutions, products or services? Contact Oracle. For more details


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