Job Description:
Eligibility: Graduate / Post Graduate
Industry: IT-Software / Software Services
Designation: Advisor- Customer Support Officer
Experience: 0-1 year
Location: Across India
Salary : Best In Industry
Desired Skillset:
- Customer focused, Catering to customer’s queries and providing apt resolutions.
- Graduate / Post Graduate, BE/ B Tech Can also Apply
- Excellent Communication skills
- Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well
- Ability to work under extreme pressure
Roles & Responsibilities:
- Handling incoming Calls
- Ensure that the required Service Level Agreements (SLA's) are met
- Providing resolution to Customers on queries related to billing cycle and order status
- Participate in coaching’s, reviews and training assessments & personnel in conjunction with department managers
About the Company:
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers.Continue Reading
Website: www.mphasis.com
How to apply:
For More Details and Apply Click here
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