Accenture Recruiting Freshers and Experienced for the post of "OS - Service Desk Agent"

Posted on: Location: Gurgaon

Education : Any Graduate

Industry : IT-software / Software Services

Designation : OS - Service Desk Agent

Experience : 6 months to 2 years

Location : Gurgaon

salary : Best In Industry

Desired Profile:

  • At least 6 months to 2 years’ experience in a customer service role on Email/Chat channels
  • Risk Management and Fraud Investigations background an advantage
  • Excellent written English language communication skills
  • Openness to work flexible hours as required, including night shifts and holidays
  • Experience working collaboratively and proactively in a diverse team environment - Predominantly Voice Interaction support and also through email, chat & remote support. - 24x7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays.
  • Problem solving skills with customer centric approach
  • Active user of the internet and online applications

Job Description:

  • Provide excellent chat and email support to resolve user problems with their Google accounts
  • Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
  • Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
  • Follow strict guidelines and procedures
  • Ability to follow the direction of management and receive coaching and provide customer feedback
  • Ability and willingness to quickly complete large volumes of work with high quality
  • Extreme low tolerance for errors
  • All other tasks as assigned

About Company :

Accenture is a global management consulting, technology services and outsourcing company, with approximately 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world"s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.Accenture one of the world’s leading organizations providing management consulting, technology and outsourcing services, with approximately 289,000 employees; offices and operations in more than 200 cities in 56 countries; and net revenues of $28.6 billion for fiscal 2013.Our four growth platforms—Accenture Strategy, Accenture Digital, Accenture Technology, Accenture Operations—are the innovation engines through which we build world-class skills and capabilities; develop knowledge capital; and create, acquire and manage key assets central to the development of integrated services and solutions for our clients. Continue Reading

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