Flipkart Hiring Freshers & Experienced For Technical Support Engineer Post

Job Description:                                                                                                                                                                                            

Eligibility : Any Graduate - Any Specialization

Functional Area: IT / Software

Designation : Technical Support Engineer

Job Location : Mumbai

Experience : 0 - 2 years

Salary : 1,25,000 - 2,00,000 P.A

Key Responsibilities:

• Desktop/Laptop on-site and phone support .
• Printer/Fax support.
• Backup system support .
• Updating current infrastructure.
• Deploying new equipment.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
• Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable timeframe.
• Support various Linux OS flavors (Ubuntu, Lubuntu, Etc..)
• Support various Mac OS flavors.
• Support various Windows OS flavors.
• Provide initial assessment of urgency and business impact on all support calls.
• Manage service requests, software installations, new computer setups, upgrades, etc.
• Record incident resolutions in the Help Desk tool.
• Support the following Applications: Microsoft products for Mac and Windows, Adobe, Etc
• Support the following OS: Windows OS, Linux OS, Mac OS.
• Support the following Hardwares: desktops, laptops, printers, networked copiers, NICs, basic LAN/Wifi/WAN connectivity and others as assigned.
• Supporting network printer installation and troubleshooting.
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.
• Desktop Engineer will be providing IT assistance to include application support, hardware and software installation and troubleshooting.
• Configuring Microsoft Outlook / Outlook Express.
• Perform system software and hardware maintenance, evaluate, test and integrate upgrades to operating systems, support software and applications
• Knowledge on Video conferencing setup and IP Phone L1 Support.
• Manufacturing PC standard image test and deployment.
• Antivirus Symantec support and patch management for PCs.
• Basic knowledge in networking switches and port management.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Provides remote end-user helpdesk support to clients.
• Performs remote troubleshooting and resolution to address various network related issues on client networks.
• Remote support for network printer installation and troubleshooting.
• Visiting to various office locations to resolve the issues.
• Wireless barcode scanner installation and troubleshooting.
• Barcode and label printer installation and troubleshooting.

About Company:

Flipkart, is an E-Commerce company established in 2007 by Sachin Bansal and Binny Bansal. It is registered in Singapore, with headquarters at Bangalore, Karnataka. Flipkart has launched its own product range under the name "DigiFlip" with products including tablets, USBs, and laptop bags.In May 2014, Flipkart received $210 million from DST Global and in July it raised $1 billion led by existing investors Tiger Global and South Africa's media group Naspers. Flipkart's last fundraising round in December had pegged its valuation at $12 billion.Continue Reading


Website : www.flipkart.com

How To Apply :

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