Hiring for the post of Technical Support Representative for Freshers and Experienced at IBM - 0715663

Job Description:                                                                                                                                                                                                                                                                                                                                  

                                                                                                                                                                                                              

Eligibility : Bachelor's Degree

Functional Area : IT/Software

Designation : Technical Support Representative

Location : Gurgaon

Experience : 0 to1 year

Job ID : GTS-0715663

Salary : Best In Industry

Eligibility Criteria:

• Bachelor's Degree.
• Basic knowledge in F&A Exposure.
• English: Fluent.

Job Role:

• You will be involved in solving technical query & Trouble shooting.
• Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
• Perform initial problem determination (Level 1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule
• You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document
• Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU
• Assist in End to End Problem, Change and Incident Management

Responsibility:

• Should have proven knowledge of Computer systems and functions. e.g. Laptop, Desktop & Printers.
• Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc
• Should have proven knowledge of operating systems like Windows XP, d) Windows 7 and Windows.
• Proven communication Skills to be able to effectively communicate with customers over Phone / email
• Knowledge on Mail clients like Lotus and MS Outlook

About Company:

The International Business Machines Corporation (IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.The company was founded in 1911 as the Computing-Tabulating-Recording Company (CTR) through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.CTR was changed to "International Business Machines" in 1924, using a name which had originated with CTR's Canadian subsidiary. The initialism IBM followed. Securities analysts nicknamed the company Big Blue for its size and common use of the color in products, packaging, and logo.Continue Reading


Website : www.ibm.com

How To Apply :

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