Eligibility: B.E/B.Tech,MCA
Industry: IT-Service/Software Services
Designation: Avaya Data Networking
Experience: 0-3 years
Work Location: Bangalore
Salary : Best In Industry
Desired Skillset:
- Fresher BE/MCA or equivalent with 0-3 years of relevant experience
- Certifications like ACIS, ACS, CCNA, CCNP, would be an added advantage
- Superior customer service skills, verbal and written communication skills
- Demonstrate leadership skills, flexibility, accountability, and teaming
- Have excellent knowledge in core product and be multi disciplined in additional products.
- Strong Communication, Problem solving, Troubleshooting & Analytical skills are a pre -requisite.
- Should have 0-3 years of experience in supporting International Customers Data Networking
Roles & Responsibilities:
- Responsible to Provide Tier-1/2 level Support for Avaya Data Networking Products
- An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities.
- Provides support to end user installations, configurations, upgrades and migrations through basic problem solving and troubleshooting. May include supporting 3rd party products and occasional on-site support.
- Analyzes alarms, symptoms, logs and date required to resolve issues of low to medium complexity. Deals with routine to low to medium complex problems or issues.
- Proposes and monitors the implementation of solutions for customer reported incidents. Has limited independence and can identify additional sources when required.
- Able to determine and develop approaches to solutions within a limited scope. Usually follows established practices and procedures.
- Understand difference between layer 2 and 3 products, functionality, and features
- Identify protocols needed to provided interoperability in a multi-vendor solutio
- Must have knowledge of various network topologies, LAN/WAN, TCP/IP, Ethernet, routing.
About the Company:
Hewlett-Packard Company or HP (styled as lower case on its official logo) is an American multinational information technology corporation headquartered in Palo Alto, California, United States. It provides hardware, software and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.The company was founded in a one-car garage in Palo Alto by William "Bill" Redington Hewlett and Dave Packard. HP is the world's leading PC manufacturer and has been since 2007, fending off a challenge by Chinese manufacturer Lenovo, according to Gartner.[2] It specializes in developing and manufacturing computing, data storage, and networking hardware, designing software and delivering services. Major product lines include personal computing devices, enterprise and industry standard servers, related storage devices, networking products, software and a diverse range of printers and other imaging products.Continue Reading
Website: www.hp.com
How to apply:
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