Walk in on 9th April for the post of Voice Process at Infosys

Eligibility : Commerce graduates (BBA, BBM, BCom) / PGs / MBA Finance

Industry: BPO

Designation : Voice Process

Experience: 0 - 1 yrs

Job Location: Chennai

Date Of Drive : 9th April

Time : 10am to 4pm

Salary : Best In Industry

Eligibility Criteria :

• Shifts- Should be willing to work in shifts (24/7 environment)
• Preference for agents with at least 2 years of customer service, contact Centre, order to cash
• Preference for agents with prior knowledge of Order to Cash
• Prior exposure to multinational firms is preferable
• Knowledge on supply chain management or order management operations.
• Excellent written and oral communication.

Responsibilities:

• Follows all predefined procedures of the process
• Adheres to all the process rules applicable for Order to Cash process in order to meet SLA target
• Ensure that the performance parameters are met and exceeded IN ORDER TO meet SLA targets
• Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the end user.
• Shares experiences IN ORDER TO facilitate capture of tacit knowledge
• Delivers on the new process / approach IN ORDER TO meet client / internal

About the Company:

Infosys (formerly Infosys Technologies) is an Indian multinational that provides business consulting, information technology, software engineering and outsourcing services. It is headquartered in Bengaluru, Karnataka.Infosys is the third-largest India-based IT services company by 2014 revenues,and the second largest employer of H-1B visa professionals in the United States, as of 2012.On 31 March 2014, its market capitalisation was $30.95 billion, making it India's fifth largest publicly traded company.Infosys was co-founded in 1981 by N. R. Narayana Murthy, Nandan Nilekani, N. S. Raghavan, S. Gopalakrishnan, S. D. Shibulal, K. Dinesh and Ashok Arora after they resigned from Patni Computer Systems. The company was incorporated as "Infosys Consultants Pvt Ltd.Continue Reading

Website: www.infosys.com

How To Apply:

Venue Date: 26th & 27th March 2015

Venue Details:

Infosys Ltd.,
Tidel Park 3rd Floor,
A block, South Wing,
3rd Floor, Tharamani
Chennai 600113

Contact Person : Ibrahim

For More Details Click Here