Aricent Walk - In On 23rd May 2015 For The Post Of Service Request Administrator

Posted on: Location: Gurgaon

Job Description:

                                                                                                     
                       

Eligibility : Any Graduate

Functional Area: IT / Software , Software Services

Designation : Service Request Administrator

Job Location : Gurgaon

Experience : 6 Months-3 Years

Walk - In Date: 23rd May, 2015

Salary : Best In Industry

Roles & Responsibilities:


  • Primarily follow up on the cases on a timely matter.
  • Contact the unresponsive customers when they are pending on the case.
  • Contact the engineers when they are pending on the case or if the customer requires their attention.
  • Close the cases that are ready to close, as well if the customer or engineer requests the closure.
  • Appropriate follow-ups, increasing the customer satisfaction.
  • Reducing the backlog size keeping a healthy backlog.
  • Communicate on a daily basis with TAC engineers via phone, chat messages or using regular emails to negotiate immediate actions on cases to ensure proper priority is given to closure status.
  • Instant response to customers emails or requests. Also, return phone calls as soon as possible.
  • Process all updates, closure requests, emails, etc, those are sent to the SR administrators during the day.
  • Register each reviewed SR in the database.
  • Review cases scheduled for follow up, closure, etc, and schedule next revisions.
  • Deliver a weekly report for all case-activities performed during the period of time.
  • Maintain updated team information.
  • Understand and build reports.
  • Submit any additional information required from the project or report.
  • Close supervision and detailed instructions from Team Manager.
  • Consults with other agents for guidance on new assignments and tasks.

Preferred Skill & Competencies::


  • Experience with US/Canada Voice Process.
  • MS Office Suite proficiency (MS Excel, MS Outlook, MS Word, Internet Explorer).
  • Email support / quality experience is a plus.

About Company:


Aricent is a pure-play product engineering service and software firm. It develops software, provides technology services, and works with networking, telecom, software, semiconductor, Internet, and industrial companies. Aricent is headquartered in Redwood City, California, with operations in 19 countries worldwide; investors are KKR & Co. L.P. and Sequoia Capital. The company claims to employ more than 10,000 consultants, designers, and engineers at over 30 locations worldwide. Aricent has been ranked as top exports in the Top 20 IT services export firms in India in terms of total revenue in the 24th annual survey conducted by Dataquest, CyberMedia group journal in July 2010. In 2011, Aricent Technologies was ranked top branded in Indian IT companies and ranked top in the Fortune India 500 list.Continue Reading


Website : www.aricent.com/

How To Apply:


Walk-In Date: 23rd May 2015

Reporting Time : 1:00 PM-5:00 PM

Venue Details:
Aricent

Presidency Tower B,

3rd FloorCisco ODC,351/2,

Sector-14, M.G road,
 
Near Kalyani Hospital,

Gurgaon 122001 India. 

Contact Person- Sanghmitra Singh

For More Details : Click Here

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