Job Description:
Eligibility : Bachelor's Degree
Functional Area: IT / Software
Designation : Technical Support Engineer
Job Location : Bangalore
Req Id : 26264
Experience : Entry Level ( Freshers )
Salary : Best In Industry
Qualifications :
- Provide technical assistance to Citrix customers over phone and email.
- Clearly documents issues and resolutions in CRM system, and ensure proper customer engagement as per defined processes.
- Develops a deep technical understanding in a core Citrix hardware product line.
- Understand basic operating system/foundational technology principles related to Citrix hardware products.
- Demonstrates good problem solving and analytical skills. .
- Assess the severity of cases reported by customer and acts accordingly following the established guidelines. .
- Use fundamental technical troubleshooting skills obtained in new hire training and through performance of the role to isolate, analyze, and provide resolution to customer issues of minimal to moderate complexity, with some general instruction and oversight from team leads and/or management .
- Reproduce customer issues in the Laboratory to verify problems and provide feedback to the customer or escalation team as needed .
- Demonstrates a professional and personable customer service attitude .
- Efficiently prioritize work items and/or customer requirements based on direction from senior team members or management.
- Provides timely status updates to internal and external Customers.
- Exhibit excellent verbal and written communication skills.
Position Summary :
- Candidate should have a working knowledge of emerging mobile device management solution.
- Demonstrate proficiency in installation, configuration and support of Mobile Device Management (MDM) & enterprise level mobility solution.
- Demonstrate proficiency with the configuration and support of iOS, Samsung/ Android and Windows mobile devices.
- Experience installing, configuring and supporting Windows Server and Active Directory/LDAP.
- Understanding of Linux OS from a day to day work prospective.
- Understanding of SQL database management & Network Layer including VPN Technology.
- Hands on Experience Citrix products like Netscaler Storefront & Xenapp/Xendesktop .
- Should have excellent verbal and written communication skills .
About Company:
Citrix Systems, Inc. is an American multinational software company founded in 1989 that provides server, application and desktop virtualization, networking, software-as-a-service (SaaS), and cloud computing technologies, including Xen open-source products.Continue Reading
Website : www.citrix.com
How To Apply :
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