Citrᴉx Hiring Fresher Gradautes For The Post Of Technical Support Engineer - 26926 Apply Before Link Expires

Posted on: Location: Bengaluru

Job Description:


Eligibility : Bachelor's Degree

Functional Area: IT / Software

Designation : Technical Support Engineer

Job Location : Bangalore

Req Id : 26926

Experience : Entry Level ( Freshers )

Salary : Best In Industry

Qualifications :

  • Solid knowledge of the latest Server, Storage & Networking technologies and communication Protocols Understanding of Linux/Unix (LVM, NFS,Open iSCSI, IPtables, Cron, ext3, boot process) .
  • Understanding of networking (especially VLANs, basic to intermediate routing/switching) .
  • Basic to intermediate knowledge of Microsoft Windows.
  • Experience with NAS/SAN technologies and protocols (iSCSI, NFS, CIFS) .
  • Understanding of virtualization concepts (XenServer, KVM, OpenStack, HyperV, VirtualBox).
  • Understanding of networking .
  • Cisco CCNA preferred .
  • IP addressing and subneting, NAT concept, VLANs, Routing and Switching fundamentals, The TCP/IP and OSI models, LAN/WAN technologies.
  • Basic knowledge of Windows Operating System.
  • Basic understanding of Windows AD domain, DNS, DHCP, etc.
  • A basic to intermediate understanding of Windows 2003/2008 server.
  • Microsoft Certified - MCSE / MCP preferred.

Position Summary :

  • Responsible for the review and qualification of support calls submitted for escalation by Citrix Support Representatives worldwide.
  • Maintain the flow of communication between Customers and Engineering throughout the issue resolution process.
  • Responsible for conducting a complete analysis, reproducing the issues and recommending workarounds.
  • Provides 1st line analysis of network traces, debug files and reproduction of technical incidents.

About Company:

Citrix Systems, Inc. is an American multinational software company founded in 1989 that provides server, application and desktop virtualization, networking, software-as-a-service (SaaS), and cloud computing technologies, including Xen open-source products.Continue Reading

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