Job Description:
Eligibility : Bachelor's Degree
Functional Area: IT / Software
Designation : Technical Support Engineer
Job Location : Bangalore
Req Id : 26926
Experience : Entry Level ( Freshers )
Salary : Best In Industry
Qualifications :
- Solid knowledge of the latest Server, Storage & Networking technologies and communication Protocols Understanding of Linux/Unix (LVM, NFS,Open iSCSI, IPtables, Cron, ext3, boot process) .
- Understanding of networking (especially VLANs, basic to intermediate routing/switching) .
- Basic to intermediate knowledge of Microsoft Windows.
- Experience with NAS/SAN technologies and protocols (iSCSI, NFS, CIFS) .
- Understanding of virtualization concepts (XenServer, KVM, OpenStack, HyperV, VirtualBox).
- Understanding of networking .
- Cisco CCNA preferred .
- IP addressing and subneting, NAT concept, VLANs, Routing and Switching fundamentals, The TCP/IP and OSI models, LAN/WAN technologies.
- Basic knowledge of Windows Operating System.
- Basic understanding of Windows AD domain, DNS, DHCP, etc.
- A basic to intermediate understanding of Windows 2003/2008 server.
- Microsoft Certified - MCSE / MCP preferred.
Position Summary :
- Responsible for the review and qualification of support calls submitted for escalation by Citrix Support Representatives worldwide.
- Maintain the flow of communication between Customers and Engineering throughout the issue resolution process.
- Responsible for conducting a complete analysis, reproducing the issues and recommending workarounds.
- Provides 1st line analysis of network traces, debug files and reproduction of technical incidents.
About Company:
Citrix Systems, Inc. is an American multinational software company founded in 1989 that provides server, application and desktop virtualization, networking, software-as-a-service (SaaS), and cloud computing technologies, including Xen open-source products.Continue Reading
Website : www.citrix.com
How To Apply :
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