Hewlett - Packard Recruiting Freshers & Experienced For The Post Of Remote Support Engineer - 1377300

Posted on: Location: Bengaluru

Job Description:

                                                                                                 
                                               


Eligibility : Bachelor’s degree Computer Science.

Functional Area: IT / Software

Designation : Remote Support Engineer

Job Location : Bangalore

Experience : Freshers & Experienced

Job Id : 1377300

Salary : Best In Industry

Educational Qualification:


  • Bachelor’s degree (or Equivalent) in Engineering or Computer Science.
  • Relevant certification on the latest track (preferred).

Key Tasks :


  • Understands the criticality of cases, how to prioritize these cases in existing workload and meets initial response time as defined in SLA.
  • Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues.
  • Configuring lab hardware and software for replication of customer issues.
  • Sets clear expectations and commitments during the investigative phase, through the resolution phase, and follows through on commitments made.
  • Provides timely updates to customers/team members.
  • Elevate cases to 3rd level and escalate cases on the behalf of the customer, as required.
  • Documents the problem/resolution to allow for future reference in Knowledge Database.
  • Where possible, provides consulting services as required.
  • Prepares for rollout of new product/services within defined technical areas.
  • Works to make the L1 and L2 more self-sufficient by improving processes and knowledge availability for technical solutions.
  • Technical competence within defined area.

Key Performance Indicators :


  • Cases responded to and updated within SLA timeframes.
  • Case turnaround time (TAT) within the standard for the team.
  • Scorecard metrics within defined targets & Customer satisfaction (CSI).
  • Feedback from customers, peers, managers.
  • Quality Knowledge Database documents that are re-utilized by other engineers.
  • Case elevation within set standards of support model.
  • Performs within the Productivity Measure of the team (scorecard).

About Company:


Hewlett-Packard Company or HP (styled as hp) is an American multinational information technology company headquartered in Palo Alto, California, United States. It provides hardware, software and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.Continue Reading


Website : www.hp.com

How To Apply :


To Apply : Click here

No comments:

Post a comment

 
© CopyrightJobs for Freshers | Fresherswalk All Rights Reserved.| Powered by fresherswalk.com.