Eligibility :
- Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
- Flexible to work in 24/7 environment includes night shifts.
Knowledge & Skills Required :
- Excellent communication skills (written and verbal).
- Ability to communicate correctly and clearly with all customers.
- Excellent documentation skills.
- Good comprehension skills ability to clearly understand and state the issues customers present.
- Ability to concentrate follow customers issues without distraction to resolution.
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
- Work successfully in a team environment as well as independently.
Computer Knowledge/Skills :
- Ability to use a desktop computer system.
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
- Excellent typing skills.
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
- Demonstrates an ability to successfully navigate websites.
- Demonstrates a proficient knowledge of email applications.
- Demonstrates an ability to learn in various media.
- Ability to successfully adapt to changes in the work environment.
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Ability to determine customer needs and provide appropriate solutions.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Flexible with the working schedule; may be expected to work weekends, holidays and events.
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
- Problem Solving Skills.
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
- Ability to approach problems logically and rationally.
- Action oriented and self-disciplined.
- Organized and detail-oriented.
- Ability to quickly and effectively prioritize work time in various departments to meet business need.
- Ability to maintain composure in highly escalated situations.
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
About Company:
Amazon.com, Inc. is an American electronic commerce company with headquarters in Seattle, Washington. It is the largest Internet-based retailer in the United States.[12] Amazon.com started as an online bookstore, but soon diversified, selling DVDs, Blu-rays, CDs, video downloads/streaming, MP3 downloads/streaming, software, video games, electronics, apparel, furniture, food, toys and jewelry. The company also produces consumer electronics—notably, Amazon Kindle e-book readers, Fire tablets, Fire TV and Fire Phone — and is a major provider of cloud computing services. Amazon also sells certain low-end products like USB cables under its inhouse brand AmazonBasics.Continue Reading
Website : www.amazon.com
How To Apply:
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