Job Description:
Eligibility : Bachelor's Degree
Functional Area: IT / Software
Designation : Technical Support Associate
Location : Gurgaon
Experience : 0 – 3 Years
Salary : Best In Industry
job id : 00284907
Job Role:
- Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
- Meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
- Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
- Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
- Seek knowledge sharing sessions with HD/SA for self improvement
- Work closely with immediate supervisor for all performance, learning and development aspects.
Desired Profile :
- Able to operate PC based programs in a Windows environment.
- Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
- Takes initiative to lead and supports team members in dealing with change.
- Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
- Maximizes productivity levels while providing world class customer service.
- Displays effective problem solving skills.
- Demonstrates effective use of soft skills
About Company:
Honeywell Technology Solutions Private Limited (HTS) is an integral corporate arm of Honeywell International and is headquartered in Bangalore with locations in China, Brno besides Madurai and Hyderabad. It provides technology, product and business solutions in areas of Product Solutions & Analytics, Advanced Research & Technology, New Product Introduction and IT & Business Process Solutions. For more details you may browse through our official.Continue Reading
Website : www.honeywell.com
How To Apply :
To Apply : Click here
No comments:
Post a Comment